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FAQ's

Shopping on the Don Tolman International website?

Please read through the following information carefully before placing your order. By shopping online with Don Tolman International you agree to be bound by the Terms and Conditions. Please also read our Privacy Policy regarding personal information provided by you.

If you have any queries relating to these terms and conditions before placing an order with us, please contact our Customer Service Team on 1800 623 890.

We may change these terms and conditions from time to time without notice to you. 

Changes or cancellations to your order for delivery can be made by contacting our Customer Service Team at info@dontolmaninternational.com or on 1800 623 890. Keep in mind that orders are generally despatched same or next business day and once despatched, no changes can be made.

Information on our Return Policy is available below.

How do I place an order on your website?

Shopping online is easy! Just follow these simple steps.
Step 1
Browse products in our online store which you can find at the top of the page. For more information on any product, simply click on the image to take a closer look. On each product page you will find information about the product, size and colour variations, stock availability, product delivery details, products ratings and reviews.
Step 2
If you decide to purchase an item, add the item to your Shopping Bag by clicking the 'Add to Shopping Bag' button. Look out for matching or complementary items that may be available. Continue shopping across our store with brands you know and love.
Step 3
A list of all items within your Shopping Bag will be displayed in the top right hand corner of each page. You can view the contents of your Shopping Bag at any time by clicking ‘View Bag’ or you can proceed to Checkout if you have added all your products.
Step 4
When you are ready to purchase your items, click the 'Shopping Bag' button. This will take you to the 'Shopping Bag' which lists all of the items you have chosen to purchase, as well as the subtotal of the cost. If any special offers are available on your chosen items, the details of these will be displayed in your 'Shopping Bag'. Make and update any changes to your order and remember to enter and verify your promotional code if you have one.
Step 5
If you have previously registered with us you can login now so that you can track your order. New customers can ‘Checkout as a Guest’ where you will have the options of creating an account during checkout. Creating an account with Don Tolman International is a quick and easy process and allows you to track the progress of your orders; be the first in the know for any special offers; make a wish list of products you love and will make future transactions smooth and seamless. Remember to make a note of your password, as you will need it to keep track of your order and to shop with us again.
Step 6
Enter your billing and delivery details; choose your delivery method and then select your method of payment, enter the details then click on ‘Next’ to pay.
Step 7
We will send you a confirmation email to confirm that we have received your order and another one when your order has been dispatched from our office, including your tracking details.

How can I track my delivery?

When you purchase on Don Tolman International you’ll receive an email with a tracking number. You can use this tracking number to track your order through Fastway Couriers. You can also view the delivery status of your order in your Online Account. 

Who do you use for delivery and what is the cost? 

Fastway Couriers provides our standard national delivery for a flat shipping rate of $15 for all Australian orders.  
We use Australia Post for all Express shipping, deliveries to PO Boxes, deliveries to remote areas and international orders. International shipping prices are calculated at standard Australia Post rates based on size, weight, handling fees, duties and taxes and where applicable, shipping insurance.

Do deliveries require a signature? 

To ensure the security of your order a signature is generally required when a delivery is made by Fastway Couriers, unless you have requested an unattended delivery in the notes section at the time of checkout.  

Can you deliver to my work address?

If you are unlikely to be home during the week to receive your order, we recommend nominating a work address for delivery so that someone is available to sign for your order. Please ensure you include the business name in the delivery address details.

How long will it take to deliver my purchase? 

We endeavour to despatch within one business day from your order date.
Estimated delivery times within Australia are:
  • SE QLD and Sydney delivery are usually 1 day.
  • VIC, ACT & NSW postcodes are usually 2 day delivery.
  • SA, NT and TAS postcodes can take between 3-7 business days.
  • WA postcodes can take between 7 to 10 business days.
The recipient, or anyone authorised to accept the goods on their behalf, must be present when the order is delivered unless you have selected Unattended Delivery and provided instructions where we can leave your purchase in a secure location at your property or with a neighbour. If you have not selected Unattended Delivery and there is no one at the address to receive the order, a calling card will be left for you to arrange re-delivery with Fastway Couriers.
Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated Delivery Address.
International Order delivery times can be checked on Australia Post’s website by calculating shipping from Ashmore 4214 in QLD to your location. Generally 1-2 week delivery times are expected.

Which countries do you ship to?

We ship to most countries.

How do I register on Don Tolman International? 

Simply click on Register at the top of any page and follow the prompts to set up a secure account.

I want to change my contact details, how do I do this? 

Log into your account and follow the prompts to manage your Online account.

Are my details secure? 

Yes. At Don Tolman International we take your privacy seriously. For more information please see the Don Tolman International Privacy Policy. We store any information you give us securely and we use high-level SSL encryption technology which is the most advanced security software currently available for online transactions. Don Tolman International does not store your personal credit card information so you will need to provide this each time you purchase.

What forms of payment do you accept on Don Tolman International?

We accept American Express, Visa, MasterCard, Diners and PayPal. Should you wish to pay by cheque or direct deposit please contact our customer service team on 1800 623 890.

Why has my credit card been declined? 

One of the most common reasons for orders declining is that the billing address details have been entered incorrectly. Please ensure that you enter in the address to which your bank statements are sent to in the 'billing address' section. For further details of declined payments, please contact your card issuer.
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your credit card refuses to or for some reason does not authorise payment to Don Tolman International then you will be notified of this during the checkout process.

My order didn’t go through, but I think you have charged me? 

Only orders that make it through the completed checkout process are processed by our online payment gateway to your credit card.

Note for International Customers 

If you are shopping online with us from outside Australia, please note that our Australian Dollar (AUD) standard pricing, may be converted and displayed in your local currency. 
These local currency prices are a 'guide' only and transactions will be processed in Australian Dollars and converted to your local currency at the rate as determined by your credit card provider/banking institution at the time of the transaction.  

My order was confirmed but I have been contacted that an item is out of stock. Why is this? 

If we are very low in stock of an item that you've ordered, on rare occasion, we may not be able to fulfil this item on your order immediately. If this is the case, we will contact you to let you know about the expected fulfilment time or to arrange a replacement or refund. 

I emailed Customer Service but haven't heard back yet. Why is that?  

We aim to respond to all inquiries within 48 hours, so please hold tight.  During peak holiday periods like Christmas or Easter, you may experience abnormal delays in receiving replies to your emails, but rest assured we will get back to you just as soon as we can. If your inquiry relates to dispatch of an order you have placed, please contact our dispatch team at ship@dontolmaninternational.com

I saw something I love but it’s sold out! Will you be restocking it?

Many of our products are hand-made by us in house in small quantity batches and some are locally sourced from outside suppliers, so occasionally certain items may be out of stock temporarily. If something appears out of stock on our website, it is usually only for a few days, so please check back again soon to see if it's now available or contact us on 1800 623 890. 

Returns Policy

We are happy to refund or exchange any unwanted items within 14 days of purchase, provided they are returned unused, in their original packaging, and accompanied by a completed returns note. Items must be returned in their original condition, which includes packaging. All items will be inspected upon arrival at the return address. Returned items are your responsibility until they reach us, so please ensure your package is returned registered or express post to guarantee and track it's arrival. Any returns that are damaged when we receive them will not be refunded. We will refund items but we do not refund delivery or shipping charges: this includes charges for Express delivery and for sending your return back to us.

RETURNS: Don Tolman International, PO Box 781, Ashmore City LPO, QLD, 4214

Faulty Items

We want all our customers to receive the best quality products. If you think there is a genuine fault with an item you have received please let our Customer Service team know by emailing us at info@dontolmaninternational.com. We aim to resolve any quality control related issue as promptly as possible, however it helps us if you can provide a brief explanation of the problem and a photograph or two with your email.

Can I exchange an item that was purchased Online? 

Yes. The easiest and fastest way to exchange an item purchased on Don Tolman International is to ship the item with your proof of purchase to us at the postal address below. Change of mind purchases must be returned within 7 days of receipt of your order. You can visit our Return Policy page for more information.

Can I change or cancel my order? 

Changes or cancellations to your order for delivery can be made by contacting our Customer Service Team on 1800 623 890. We aim to dispatch your items as quickly as possible and if your order has already been dispatched, we will not be able to make any changes.

Website Terms and Conditions

In these terms and conditions, “we” “us” and “our” refers to Don Tolman International Pty Ltd.  Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. 

We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended.  We therefore recommend that each time you access our website you read these terms and conditions.

Our Website Services

  1. Our services are provided to adults over the age of eighteen (18) years.  By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.

  2. All prices are in Australian Dollars (AUD) and are inclusive of GST.  We endeavour to ensure that our price list is current.  Our price list can be accessed from our home page and we reserve the right to amend our prices at any time.  If you have placed an order, we undertake to fulfil your order at the price listed at the time you ordered. 

Product Descriptions

  1. We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate.  Where we become aware of any misdescription, we reserve the right to correct any error or omission. 
  2. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

Product Orders

  1. Our products are for sale to adults over the age of eighteen (18) years.  By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
  2. We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.
  3. All prices are in Australian Dollars (AUD) and are inclusive of GST.  Our price list can be accessed from our home page and we reserve the right to amend our prices at any time.
  4. Packaging and postage is an additional charge, calculated at time of purchase.
  5. When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details.  We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
  6. We undertake to accept or reject your order within 7 days.  If we have not responded to you within 7 days, your offer is deemed to be rejected.  We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that we do not currently have that product in stock.
  7. Delivery of your ordered product/s will be as set out on our website.  Title in the goods passes to you when we have received payment.  Our terms of payment are set out on the order page. 
  8. All risk of loss or damage to the goods passes to you when we despatch the goods.

Product Returns

  1. We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition.  If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage where we set out our requirements relating to return of such goods.
  2. We also undertake to exchange any undamaged product purchased from us so long as it is returned unused and with proof of purchase within 7 days of purchase however we will not provide any refund of such purchase.  If undamaged goods are returned to us for exchange, we do not refund any packing and postage charges. Return of undamaged goods for exchange is entirely at your cost and risk.
  3. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.

Site Access

  1. When you visit our website, we give you a limited licence to access and use our information for personal use.
  2. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice.  Your use of our content in any other way infringes our intellectual property rights.
  3. Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
  4. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools.  The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.

Hyperlinks

  1. This website may from time to time contain hyperlinks to other websites.  Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website.  Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
  2. You may link our website without our consent.  Any such linking will be entirely your responsibility and at your expense.  By linking, you must not alter any of our website's contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.

Intellectual Property Rights

  1. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
  2. All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

Disclaimers

  1. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
  2. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded. 
  3. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

Statutory Guarantees and Warranties to Consumers

  1. Schedule 2 of the Competition and Consumer Act 2010 (“C&C Act”) defines a consumer.  Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer the C&C Act gives you statutory guarantees.  Attached to the Standard Terms and Conditions are:-
    1. Schedule 2 of the C&C Act; and
    2. those statutory guarantees, all of which are given by us to you if you are a consumer.
  2. If you are a consumer within the meaning of Schedule 2 of the C&C Act of our goods or services then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then:-
    1. We will repair or replace the goods or any part of them that is defective; or
    2. Provide again or rectify any services or part of them that are defective; or
    3. Wholly or partly recompense you if they are defective.
  3. As a consumer under the C&C Act you may be entitled to receive from us notices under Schedule 2 section 103 of the C&C Act.  In that regard:-
    1. If you are a consumer within the meaning of Schedule 2 of the C&C Act and the goods or services we are providing relate to the repair of consumer goods then we will give you any notice which we are obliged to give you under Schedule 2 section 103 of the C&C Act.
    2. If we are a repairer of goods capable of retaining user-generated data then we hereby give you notice that the repair of those goods may result in the loss of the data. 
    3. If we are a repairer and our practice is to supply refurbished goods as an alternative to repairing your defective goods or to use refurbished parts in the repair, then we give you notice that the goods presented by you to us for repair may be replaced by refurbished goods of the same type rather than being repaired.  We also give you notice that we may use in the repair of your goods, refurbished parts.

Limitation of Liability

  1. If you are not a consumer within the meaning of Schedule 2 of the C&C Act then this clause applies to you.  If you are a consumer within the meaning of the C&C Act then this clause has no effect whatsoever to in any way limit our liability or your rights.  If you are not a consumer:-
    1. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again.
    2. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied.
    3. We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with Us.
    4. We do not participate in any way in the transactions between our users.

Indemnity

  1. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website. 

Force Majeure

  1. If a Force Majeure event causing delay continues for more than 30, we may terminate this Agreement by giving at least 7 Notice to you.  “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.

Jurisdiction

  1. These terms and conditions are to be governed by and construed in accordance with the laws of Queensland and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Queensland and you agree to submit to the jurisdiction of those Courts.
  2. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity.  If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Privacy

  1. We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us.  Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.
  2. Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.

 

Privacy Policy

This web site is owned and operated by Don Tolman International Pty Ltd and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site ("the web site"), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.

We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site.

We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

Personal Information

  1. Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

Use of Information

  1. Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Collecting information on Registered members

  1. As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.
  2. Registration Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.

Credit Card Details

  1. Credit Card details are only stored for the processing of payment and will be deleted once payment is processed.

Disclosure

  1. Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
  2. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

Security

  1. We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
  2. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
  3. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Collecting Information from Users

  1. IP Addresses

Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.

  1. Cookies and Applets

We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.

Access to Information

  1. We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
  2. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Links to other sites

  1. We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.

Problems or questions

  1. If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.
  2. For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site; http://www.privacy.gov.au/.

Shipping & Delivery

Our mission is to have your order on your doorstep as quickly as possible so that you can begin receiving the benefits of our amazing products as soon as possible.

A flat rate delivery fee of $15 applies to all orders Australia-wide, with FREE shipping applied to orders exceeding $199 in value for delivery within Australia only.

For orders to addresses outside of Australia, international shipping is calculated at Australia Post international standard shipping rates at the time of checkout.

Please Note:  Import duties and taxes vary from country to country.  Should they be applicable, these charges are the sole responsibility of the purchaser and/or consignee, not Don Tolman International.  

For orders received by 5pm (QLD, Australia time), we strive to despatch the next business day.

Orders for delivery within Australia are shipped via Fastway couriers to fixed addresses and Australia Post to PO Boxes. International orders are shipped via Australia Post international service.

Estimated delivery times within Australia after despatch are:

The recipient or an authorised person must be available to accept the goods upon delivery, unless you have selected Unattended Delivery and provided instructions where we can leave your purchase in a secure location at your property or with a neighbour.

If you have not selected Unattended Delivery and there is no one at the address to receive the order, a calling card will be left for you to arrange re-delivery with Fastway Couriers.

To ensure the security of your order a signature is required when a delivery is made by Fastway Couriers, unless you have requested an unattended delivery. Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated Delivery Address.

International Order delivery time can be checked on Australia Post’s website by calculating shipping from Ashmore City 4214 in QLD to your location.

If you have selected and paid for the "Express" service at checkout, you can expect delivery times to be half those quoted above.

 

Returns Policy

We are happy to refund or credit the full purchase amount (except for delivery charges) on any items within 14 days of purchase that are returned to us provided that they're received by us in an un-opened, un-used state, in their original packaging and in re-saleable condition. Returns must be accompanied by a note that includes your name, address and date of purchase.

All items will be inspected by us once received to ensure that they're in re-saleable condition prior to any refund or credit being issued. Returned items are the purchaser's responsibility until such time as they arrive at the return delivery address, therefore "registered post" is recommended.

Any returns that are damaged or deemed by us not to be in re-saleable condition once received by us will not be refunded. We are not responsible for any items that are returned to us in error. All delivery charges associated with returning any products to us are the sole responsibility of the purchaser and will not be reimbursed by us.

Products for return must be sent to:

Don Tolman International, RETURNS, PO Box 781, Ashmore City, QLD 4214.

 

Website Terms and Conditions

In these terms and conditions, “we” “us” and “our” refers to Don Tolman International Pty Ltd.  Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. 

We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended.  We therefore recommend that each time you access our website you read these terms and conditions.

Our Website Services

  1. Our services are provided to adults over the age of eighteen (18) years.  By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.

  2. All prices are in Australian Dollars (AUD) and are inclusive of GST.  We endeavour to ensure that our price list is current.  Our price list can be accessed from our home page and we reserve the right to amend our prices at any time.  If you have placed an order, we undertake to fulfil your order at the price listed at the time you ordered. 

Product Descriptions

  1. We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate.  Where we become aware of any misdescription, we reserve the right to correct any error or omission. 
  2. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

Product Orders

  1. Our products are for sale to adults over the age of eighteen (18) years.  By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
  2. We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.
  3. All prices are in Australian Dollars (AUD) and are inclusive of GST.  Our price list can be accessed from our home page and we reserve the right to amend our prices at any time.
  4. Packaging and postage is an additional charge, calculated at time of purchase.
  5. When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details.  We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
  6. We undertake to accept or reject your order within 7 days.  If we have not responded to you within 7 days, your offer is deemed to be rejected.  We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that we do not currently have that product in stock.
  7. Delivery of your ordered product/s will be as set out on our website.  Title in the goods passes to you when we have received payment.  Our terms of payment are set out on the order page. 
  8. All risk of loss or damage to the goods passes to you when we despatch the goods.

Product Returns

  1. We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition.  If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage where we set out our requirements relating to return of such goods.
  2. We also undertake to exchange any undamaged product purchased from us so long as it is returned unused and with proof of purchase within 7 days of purchase however we will not provide any refund of such purchase.  If undamaged goods are returned to us for exchange, we do not refund any packing and postage charges. Return of undamaged goods for exchange is entirely at your cost and risk.
  3. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.

Site Access

  1. When you visit our website, we give you a limited licence to access and use our information for personal use.
  2. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice.  Your use of our content in any other way infringes our intellectual property rights.
  3. Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
  4. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools.  The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.

Hyperlinks

  1. This website may from time to time contain hyperlinks to other websites.  Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website.  Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
  2. You may link our website without our consent.  Any such linking will be entirely your responsibility and at your expense.  By linking, you must not alter any of our website's contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.

Intellectual Property Rights

  1. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
  2. All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

Disclaimers

  1. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
  2. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded. 
  3. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

Statutory Guarantees and Warranties to Consumers

  1. Schedule 2 of the Competition and Consumer Act 2010 (“C&C Act”) defines a consumer.  Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer the C&C Act gives you statutory guarantees.  Attached to the Standard Terms and Conditions are:-
    1. Schedule 2 of the C&C Act; and
    2. those statutory guarantees, all of which are given by us to you if you are a consumer.
  2. If you are a consumer within the meaning of Schedule 2 of the C&C Act of our goods or services then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then:-
    1. We will repair or replace the goods or any part of them that is defective; or
    2. Provide again or rectify any services or part of them that are defective; or
    3. Wholly or partly recompense you if they are defective.
  3. As a consumer under the C&C Act you may be entitled to receive from us notices under Schedule 2 section 103 of the C&C Act.  In that regard:-
    1. If you are a consumer within the meaning of Schedule 2 of the C&C Act and the goods or services we are providing relate to the repair of consumer goods then we will give you any notice which we are obliged to give you under Schedule 2 section 103 of the C&C Act.
    2. If we are a repairer of goods capable of retaining user-generated data then we hereby give you notice that the repair of those goods may result in the loss of the data. 
    3. If we are a repairer and our practice is to supply refurbished goods as an alternative to repairing your defective goods or to use refurbished parts in the repair, then we give you notice that the goods presented by you to us for repair may be replaced by refurbished goods of the same type rather than being repaired.  We also give you notice that we may use in the repair of your goods, refurbished parts.

Limitation of Liability

  1. If you are not a consumer within the meaning of Schedule 2 of the C&C Act then this clause applies to you.  If you are a consumer within the meaning of the C&C Act then this clause has no effect whatsoever to in any way limit our liability or your rights.  If you are not a consumer:-
    1. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again.
    2. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied.
    3. We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with Us.
    4. We do not participate in any way in the transactions between our users.

Indemnity

  1. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website. 

Force Majeure

  1. If a Force Majeure event causing delay continues for more than 30, we may terminate this Agreement by giving at least 7 Notice to you.  “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.

Jurisdiction

  1. These terms and conditions are to be governed by and construed in accordance with the laws of Queensland and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Queensland and you agree to submit to the jurisdiction of those Courts.
  2. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity.  If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Privacy

  1. We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us.  Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.
  2. Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.

 

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